Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nathan@ragekiss.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nathan@ragekiss.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nathan@ragekiss.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS, EXCHANGES + THE FINE PRINT

We want you obsessed with your RAGEkiss order. But sometimes the fit, color, or whole situation just isn’t it—and that’s okay.

Eligible items can be returned for a refund, exchange, or store credit within 21 days of delivery.

THE RETURN WINDOW

Eligible items must be returned within 21 days of delivery.

Your return package must be dropped off with the shipping carrier and receive its first tracking scan by the 21st day. Returns shipped after the return window may be declined.

REFUNDS

Approved returns may be refunded to your original payment method.

Once your return is received and inspected, please allow 5–10 business days for us to process your refund. After it has been issued, your bank or payment provider may need additional time to post it to your account.

Original shipping charges, expedited shipping charges, return shipping costs, and package-protection fees are nonrefundable.

If your order received a promotional discount, your refund will reflect the amount you actually paid for the returned item.

STORE CREDIT

You may also choose to receive RAGEkiss store credit instead of a refund.

Store credit will be sent electronically after your return has been received, inspected, and approved. RAGEkiss store credit does not expire.

EXCHANGES

Need another size or found something you like more? We get it.

Eligible items may be exchanged through our online return portal. Exchange options depend on current inventory and cannot be guaranteed until your return request is submitted.

If the item you want is unavailable, you may select a refund or store credit instead.

STARTING A RETURN

Start your return or exchange through your customer account by following the link below.

Customer Account Page

Please submit your return through the portal before mailing anything back. Returns sent without prior authorization may experience delays or may not be accepted.

RETURN SHIPPING

If you added Free Returns + Package Protection to your order at checkout, an eligible prepaid return label will be provided through the return portal.

If you did not purchase return coverage, the cost of the return label will be deducted from your refund or store credit.

Original shipping fees are nonrefundable.

ITEMS MUST COME BACK LIKE THIS

We love a try-on. We do not love signs that an item has been worn out.

To qualify for a return, exchange, or refund, merchandise must be:

Unworn and unwashed
Free from makeup, deodorant, stains, odors, pet hair, and damage
Returned with all original tags attached
Returned in its original condition and packaging

Shoes must be returned unworn and inside their original shoe box. Please place the shoe box inside a separate shipping bag or box. Do not attach tape, postage, or shipping labels directly to the shoe box.

Items that do not meet these conditions may be rejected or returned to the customer without a refund.

FINAL SALE MEANS FINAL SALE

The following items cannot be returned, exchanged, or refunded:

Items marked Final Sale
Bodysuits
Intimates
Gift cards
Items ending in .29
Any item identified as final sale on its product page

Once it’s final sale, the relationship is official.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Something arrive damaged, defective, or completely wrong? That’s on us—not you.

Email Contact@RAGEkiss.com within 7 days of delivery and include:

Your order number
A brief explanation of the issue
Clear photos of the item and packaging

Please contact us before wearing, washing, or removing the tags. We’ll review the issue and make it right.

Normal wear, accidental damage, improper care, and damage reported after the seven-day window are not considered manufacturing defects.

PROMOTIONS + BUNDLE DISCOUNTS

If your order included a discount based on purchasing multiple items, returning part of the order may cause the remaining items to no longer qualify for that promotion.

In that situation, your refund may be adjusted to reflect the original promotional terms.

EXCESSIVE RETURNS

We understand that not every purchase works out. However, accounts showing unusually high, fraudulent, or potentially abusive return activity may have future purchases or return privileges limited.

Any restriction will be determined based on the individual account and order history.

PROCESSING TIME

Once your return reaches us, please allow 5–10 business days for inspection and processing.

You’ll receive an email when your refund, exchange, or store credit has been completed. Processing may take slightly longer during launches, holidays, and major promotions.